1. Introduction
ESCC Company Work of the Stadiums, Gyms and Maintenance S.P.S – L.L.C (“ESCC”, “we”, “our”, or “us”) is committed to protecting your privacy and safeguarding your personal information.
This Privacy Policy explains how we collect, use, store, and protect information submitted through our website, contact forms, quotation requests, custom gear enquiries, and online purchases.
By using our website, you agree to the terms outlined in this policy.
2. Data Collected
We may collect the following information:
- Full Name
- Company Name
- Email Address
- Phone Number
- Project Location
- Shipping Address
- Billing Information
- Product Requirements
- Custom Design Files and Branding Assets
- Website Usage Data
- IP Address
- Browser Information
3. How We Use Your Information
We use collected information to:
- Respond to enquiries
- Prepare quotations
- Process orders
- Deliver products and services
- Provide customer support
- Improve our website and services
- Send order updates and project communications
- Meet legal and regulatory obligations
We do not sell or rent customer information to third parties.
4. Cookies
Our website may use cookies and similar technologies to:
- Improve user experience
- Analyze website traffic
- Remember user preferences
- Support marketing and advertising campaigns
Users may disable cookies through their browser settings.
5. Payments
Payments made through our website may be processed through secure third-party payment providers.
ESCC does not store complete credit card information on its servers.
Customers are responsible for ensuring all payment information provided is accurate and valid.
6. Custom Gear Orders
Customers submitting custom gear enquiries acknowledge that:
- All artwork, logos, and branding materials submitted belong to the customer or are authorized for use.
- ESCC is not responsible for copyright or trademark violations arising from customer-supplied content.
- Production will commence only after final approval of artwork and payment requirements are fulfilled.
7. Shipping Policy
Shipping times vary depending on product type, customization requirements, stock availability, and destination.
Estimated delivery times provided by ESCC are indicative only and may be affected by:
- Manufacturing schedules
- Courier delays
- Customs procedures
- Public holidays
- Force majeure events
ESCC shall not be held liable for delays caused by third-party shipping providers.
Risk of loss transfers to the customer upon delivery to the specified address.
8. Return & Refund Policy
Due to the customized nature of our products and services:
Custom Products
Custom-branded products including but not limited to:
- Padel Rackets
- Padel Balls
- Sports Apparel
- Promotional Merchandise
- Event Materials
are strictly non-returnable and non-refundable once production has commenced.
Construction Services
Deposits, mobilization costs, engineering work, materials ordered, and completed works are non-refundable.
Damaged or Incorrect Products
Claims relating to damaged or incorrect items must be submitted in writing within seven (7) days of delivery.
ESCC reserves the right to inspect, repair, replace, or reject claims at its sole discretion.
9. Cancellation Policy
Orders cancelled after confirmation may be subject to:
- Material costs incurred
- Design costs incurred
- Administrative charges
- Manufacturing costs already completed
Any approved refund shall be determined by ESCC based on the stage of production or project execution.
10. Data Security
We implement reasonable technical and organizational measures to protect customer information against unauthorized access, disclosure, alteration, or destruction.
However, no internet transmission can be guaranteed as completely secure.
11. Third-Party Services
Our website may contain links to third-party websites or services.
ESCC is not responsible for the privacy practices or content of third-party platforms.
12. Limitation of Liability
ESCC shall not be liable for:
- Indirect damages
- Consequential damages
- Lost profits
- Business interruption
- Delays caused by third parties
- Customer misuse of products
Maximum liability shall not exceed the amount paid by the customer for the relevant order or service.
13. Changes to this Policy
ESCC reserves the right to modify this Privacy Policy at any time without prior notice.
Updated versions will be published on this website.
14. Contact Information
ESCC Company Work of the Stadiums, Gyms and Maintenance S.P.S – L.L.C
Website: https://escc.ae
Email: support@escc.ae
Phone: +971 50 509 3837
